Why conditions are not working properly?

  • Profile Image
    Asked on March 30, 2017 at 08:26 AM



    I have been using jotform for a while and I get some errors while calculating a field's value. After I go to conditions page, and click on update field value, no matter what options I choose (calculate a field value, copy multiple fields value, copy a field's value) after a select calculate a field value and save, once I go back the selected option is copy multiple fields. 

    Due to this error, the calculated field value is sometimes random (there are 9 fields with a value 0 or 1 and it should be maximum 9 the total, but I get results such as 10.2 or 1883 and other random results). I'm happy to provide additional information if needed. 

  • Profile Image
    Answered on March 30, 2017 at 10:44 AM

    The issue is that you have Other fields for your choices:

    And they don't have assigned calculation values:

    Causing that when they are inputted they will calculate those numbers that are inputted.

    If you assign for those options 0 or 1, it will work fine.

    Please let us know if you have any further questions.

    Thank you!