What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why conditions are not working properly?

    Asked by seedstars on March 30, 2017 at 08:26 AM

    Hello, 

     

    I have been using jotform for a while and I get some errors while calculating a field's value. After I go to conditions page, and click on update field value, no matter what options I choose (calculate a field value, copy multiple fields value, copy a field's value) after a select calculate a field value and save, once I go back the selected option is copy multiple fields. 

    Due to this error, the calculated field value is sometimes random (there are 9 fields with a value 0 or 1 and it should be maximum 9 the total, but I get results such as 10.2 or 1883 and other random results). I'm happy to provide additional information if needed. 

    Page URL:
    https://eu.jotform.com/build/70584286298975/

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 30, 2017 at 10:44 AM

    The issue is that you have Other fields for your choices:

    And they don't have assigned calculation values:

    Causing that when they are inputted they will calculate those numbers that are inputted.

    If you assign for those options 0 or 1, it will work fine.

    Please let us know if you have any further questions.

    Thank you!