What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not responsive and disappears

    Asked by Jonathan36 on March 30, 2017 at 09:35 AM

    I made my form and check the box that says "make this form responsive" but does not work on devices like smart phones, the form disappears even in the browser on a pc, you have to reload the page to appear again

    Page URL:

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    JotForm Support

    Answered by Kiran on March 30, 2017 at 11:24 AM

    Are you referring to the form embedded on the Contact us page of your website? I have checked this web page on a mobile emulator and see that the form is not being displayed. However, it is displayed on the PC. As I inspect the web page, I see that there is a CSS code applied to the form embedded section to display only at a min-width of 961px which is why the form is not displaying on mobile devices.

    You may check the CSS code on your web page and try disabling this section to check if the form is displayed on mobile devices.

    Please check and let us know if you need any further assistance. We will be happy to assist.