What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Warnings Translation: Unable to add a text translation to some fields if my account's language is not English

    Asked by desherbesetdesfleurs on March 30, 2017 at 10:34 AM
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    JotForm Support

    Answered by liyam on March 30, 2017 at 12:14 PM

    You can change the text to anything you like by going to your form's settings and changing the form warning texts in it. Here are the steps how:

    1) Go to Paramètres > Form Settings > Afficher plus d'options

    2) On your French translation, click the Edit texts

    3) Go to Form Warnings tab and find the fields which are needed to be translated

    4) Once done, save your settings.

    If you have questions, please let us know.

    Thanks.

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    Answered by desherbesetdesfleurs on March 31, 2017 at 04:20 AM

    La zone est vérrouillée, impossible de saisir du texte

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    JotForm Support

    Answered by Nik_C on March 31, 2017 at 06:39 AM

    I tested your form and I was able to enter the translated fields:

    If the issue persists, please try Clearing of the Browser's cache: http://www.refreshyourcache.com/en/home/

    Let us know how it worked.

    Thank you!

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    Answered by desherbesetdesfleurs on March 31, 2017 at 08:45 AM
    J'aimerai mettre en français la zone correspondant à Form Warnings Form
    Errors There are errors on the form. Please fix them before continuing
    mais la zone est protégée.
    *Sandra NOIRAULT*
    *4 rue de la mairie*
    *10100 La fosse corduan*
    *06 14 30 48 00*
    2017-03-31 12:39 GMT+02:00 JotForm :
    ...
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    JotForm Support

    Answered by Kevin_G on March 31, 2017 at 11:57 AM

    I've checked your form and like my colleague above I was unable to replicate the issue, I can see there are text boxes right below the original strings and they're available to enter any text. 

    This is what I can see when tested your form: 

    Is this not the same you're seeing on your end? 

    Please, if you're getting something else share us a screenshot about it, we will be glad to further check it for you. 

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

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    Answered by desherbesetdesfleurs on April 01, 2017 at 05:46 AM

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    Answered by desherbesetdesfleurs on April 01, 2017 at 06:23 AM

     

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    JotForm Support

    Answered by liyam on April 01, 2017 at 09:18 AM

    Thanks for the screenshot. I had to do series of tests on your form and likewise on mine and found that the issue is about the account's language settings. If it's not English, it fails to enter text on those fields. 

     

    So to fix this, you will need to change your language on your account settings to English

    Here is a quick link to go to this page: https://www.jotform.com/myaccount/settings

    Once done converting to English, go back and edit your form following the steps I have provided above and you should be able to insert a translation for the blank fields.

    I also have escalated this matter to the development team. Once we have updates on this, we'll inform you right away.

    Thanks for your understanding and patience, and we apologize for this inconvenience.

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    Answered by desherbesetdesfleurs on April 02, 2017 at 06:45 AM
    Merci beaucoup pour votre réactivité.
    Cela me conforte dans mon choix pour établir mes formulaires.
    Cordialement.
    *Sandra NOIRAULT*
    *4 rue de la mairie*
    *10100 La fosse corduan*
    *06 14 30 48 00*
    2017-04-01 15:18 GMT+02:00 JotForm :
    ...
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    JotForm Support

    Answered by liyam on April 02, 2017 at 10:01 AM

    You are very much welcome, Sandra.

    Feel free to get back to us if you have other questions. We'll be more than happy to assist.