What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Shared submissions page is not loading

    Asked by Ted Marx  on March 30, 2017 at 12:05 PM

    I have made my form public with a password but users cannot access the submissions  all they get is loading message

    is the system down and if how long ?

    Ted Marx

    609 576 0255

    photosbyted@gmail.com

    Page URL:
    https://www.jotform.com/submissions/70317988765977

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    JotForm Support

    Answered by BJoanna on March 30, 2017 at 01:40 PM

    You have not provided password of your submission page, so I made a test with one of my forms and I was able to replicate mentioned issue. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

  • Profile Image

    Answered by elliotjones76 on March 30, 2017 at 01:46 PM

    I had a user just alert me with the same issue. 

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    JotForm Support

    Answered by BJoanna on March 30, 2017 at 02:57 PM

    @elliotjones76

    I saw that you have reported your issue on this thread: 

    https://www.jotform.com/answers/1106914 

    We will respond to you on that thread shortly.

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 30, 2017 at 03:33 PM

    This issue is resolved. 

    Please check again and let us know if the issue still persist on your end.