Values are not passing in the form from another field

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    DaveIWW
    Asked on March 30, 2017 at 12:13 PM

    I am trying to simple show the values from inputed fields. {fieldname:subvalue} is not working, it is still creating a comma separated list not just the single selection. {fieldname} is now just showing as {fieldname} in a text element.

    I have cleared cache/refreshed it did not fix the issue.

     

    This text element should only show as "Brick - Other - Type the Equipment/Control"

    It is {brick:other}

     

    This text element should obviously show the values:

     

    In this multistep form I have only set up the brick selection from the first page to show on the third.

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    Nik_C
    Answered on March 30, 2017 at 01:37 PM

    I checked your form and I was able to replicate this issue.

    I will forward this thread to our backend team for further checking.

    We will get back to you once the issue is resolved.

    Thank you for your patience.

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    DaveIWW
    Answered on April 03, 2017 at 02:53 PM

    any news on this issue?

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    Kevin_G
    Answered on April 03, 2017 at 04:33 PM

    Unfortunately, we have not received any update about it, I've tested and noticed the issue still happens. 

    I will ask for updates and will let you know as soon as possible. 

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    Rose
    Answered on April 04, 2017 at 07:45 AM

    We are sorry for this inconvenience. 

    The problem has been fixed. If you encounter any other issue, please feel free to contact us. We would be pleased to assist you for any issue you may have. 

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    DaveIWW
    Answered on April 04, 2017 at 09:04 AM

    is this something I can fix in the future?

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    Kevin_G
    Answered on April 04, 2017 at 10:21 AM

    This has been already fixed by our developers, it should not happen in the future; however, if you encounter the issue again you may let us know and we will be glad to assist you. 

    Here's also what I can see when testing the feature on my end: 

     

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    DaveIWW
    Answered on April 10, 2017 at 02:28 PM

    I have added the other fields and it is again showing the bracketed variables as brackets and text instead of the values for the variable. This is for ALL of the field values, which there are a lot of now. 

    Also, trying to get a sub value for the field to show is still showing a comma separated list instead of just the subvalue. So as in Kevin_G's example when someone types something in for the other check box I simply want to show what was typed and not the other values, which according to the documentation should work like {brick:other}, but that tag still shows all the values, or just the bracketed variable.

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    Mike_G
    Answered on April 10, 2017 at 03:19 PM

    We would like to apologize for any inconvenience this is causing you. I have tried filling up your form on your website and I can see that the issue is present. However, just to make sure, I have also tested your form from its direct link (not embedded). And it seems that the form works perfectly when not embedded. Having said that, I would suggest you try to re-embed your form to your website. And I would also suggest you try using the form's Iframe Embed Code when embedding your form. https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    If, in any case, that would still not fix the issue you're having, please do not hesitate to get back to us and we will be glad to help you further.

    Thank you.

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    DaveIWW
    Answered on April 10, 2017 at 04:49 PM

    The iframe is stripping the http part of the url for font and background images in my css. Changing it https makes it so it isn't stripped out, but does not work.

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    DaveIWW
    Answered on April 10, 2017 at 05:07 PM

    changing the css urls to //ermatorusa.com/path/to/image.jpg is also not working, it is adding https:

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    DaveIWW
    Answered on April 10, 2017 at 05:38 PM

    there appears to be a problem with the software registration that is causing the https issue on my end, is there a way for the iframe embed to http?

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    DaveIWW
    Answered on April 10, 2017 at 06:15 PM

    OK I found a suitable google font substitute and uploaded the background images to my account. This solved the design problems.

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    Chriistian
    Answered on April 10, 2017 at 07:14 PM

    Glad to hear that your latest issue was resolved. If you have further concerns, please don't hesitate to open a new thread at https://support.jotform.com/contact.

    Regards.