Why & How Did Empty Form Submissions Come Through?

  • Profile Image
    Xpandion
    Asked on July 01, 2012 at 08:21 AM

    Dear JotForm,

    We're using your form on our landing page at xpandion.com/lp/13.htm .

    We see two empty form submissions in the backend, which is surprising and upsetting, because it makes us look in the clients' eyes (xpandion.com) like we didn't do proper quality assurance testing before putting up their landing page.

    This is despite multiple fields being required and some of them even needing validation.

    I've since added validation requirements to every field, and tried testing an embed via iframe at

    xpandion.com/lp/13-1.htm ,

    but I can't tell if that's solving the issue, because in either case I can't replicate it. I don't think adding validation requirements to the remaining fields that didn't require it should change anything, since validation was required on some fields (ex.: email, phone) before.

    The client's gotten the blank emails and wondering what he's paying for :(.

    Can you please help us troubleshoot this?

  • Profile Image
    jeanettebmz
    Answered on July 01, 2012 at 01:06 PM

    Probably the form's javascript form is in conflict with a javascript code of your page. Replacing the current embedded code with the  iFrame code should resolve the problem.

    Cheers!

    Jeanette

  • Profile Image
    Xpandion
    Answered on July 02, 2012 at 07:12 AM

    I've done that and will watch to see what happens. Thanks for the quick response - impressive support, especially for a free user!

  • Profile Image
    idarktech
    Answered on July 02, 2012 at 12:00 PM

    @Xpandion,

    My colleague's solution should help.

    FYI, if your client's browser javascript is disabled, he/she might be able to by-pass the required field checks. So, it is still possible for them to submit without filling the required fields but it should only happen in very few cases.

    Hope I have informed you well. Let us know if you have any further concerns. Thanks for using JotForm!