What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why & How Did Empty Form Submissions Come Through?

    Asked by Xpandion on July 01, 2012 at 08:21 AM

    Dear JotForm,

    We're using your form on our landing page at xpandion.com/lp/13.htm .

    We see two empty form submissions in the backend, which is surprising and upsetting, because it makes us look in the clients' eyes (xpandion.com) like we didn't do proper quality assurance testing before putting up their landing page.

    This is despite multiple fields being required and some of them even needing validation.

    I've since added validation requirements to every field, and tried testing an embed via iframe at

    xpandion.com/lp/13-1.htm ,

    but I can't tell if that's solving the issue, because in either case I can't replicate it. I don't think adding validation requirements to the remaining fields that didn't require it should change anything, since validation was required on some fields (ex.: email, phone) before.

    The client's gotten the blank emails and wondering what he's paying for :(.

    Can you please help us troubleshoot this?

    Page URL:
    http://xpandion.com/lp/13.htm

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    Answered by jeanettebmz on July 01, 2012 at 01:06 PM

    Probably the form's javascript form is in conflict with a javascript code of your page. Replacing the current embedded code with the  iFrame code should resolve the problem.

    Cheers!

    Jeanette

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    Answered by Xpandion on July 02, 2012 at 07:12 AM

    I've done that and will watch to see what happens. Thanks for the quick response - impressive support, especially for a free user!

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    JotForm Support

    Answered by idarktech on July 02, 2012 at 12:00 PM

    @Xpandion,

    My colleague's solution should help.

    FYI, if your client's browser javascript is disabled, he/she might be able to by-pass the required field checks. So, it is still possible for them to submit without filling the required fields but it should only happen in very few cases.

    Hope I have informed you well. Let us know if you have any further concerns. Thanks for using JotForm!