- XpandionAsked on July 01, 2012 at 08:21 AM
We're using your form on our landing page at xpandion.com/lp/13.htm .
We see two empty form submissions in the backend, which is surprising and upsetting, because it makes us look in the clients' eyes (xpandion.com) like we didn't do proper quality assurance testing before putting up their landing page.
This is despite multiple fields being required and some of them even needing validation.
I've since added validation requirements to every field, and tried testing an embed via iframe at
but I can't tell if that's solving the issue, because in either case I can't replicate it. I don't think adding validation requirements to the remaining fields that didn't require it should change anything, since validation was required on some fields (ex.: email, phone) before.
The client's gotten the blank emails and wondering what he's paying for :(.
Can you please help us troubleshoot this?Page URL:
- jeanettebmzAnswered on July 01, 2012 at 01:06 PM
- XpandionAnswered on July 02, 2012 at 07:12 AM
I've done that and will watch to see what happens. Thanks for the quick response - impressive support, especially for a free user!
- JotForm SupportidarktechAnswered on July 02, 2012 at 12:00 PM
My colleague's solution should help.
Hope I have informed you well. Let us know if you have any further concerns. Thanks for using JotForm!