What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Square Integration won't connect

    Asked by BoisePhilharmonic on March 30, 2017 at 12:28 PM

    The Square payment widget won't connect to the Square website when using the set-up wizard. We've entered our Square email and password, but the form never actually connects. I've double checked the email and password on Square's website, so I know it's correct.

    Is there an issue with connecting to Square, or are we missing a step?

  • Profile Image
    JotForm Support

    Answered by liyam on March 30, 2017 at 01:51 PM

    That window on your screenshot should be the authentication process in itself to be able to integrate your form with Square. So what should happen there is that after logging in, it should authenticate right away and the window should disappear. Can you try clearing your browser's cache and then try again authenticating your form with Square and see if the problem persists? So far on my end, I have not encountered any problem.

    Please keep us posted.