What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit isn't working on my Form

    Asked by cvaginseng on March 30, 2017 at 12:49 PM

    I have gotten several complaints that the form isnt submitting after people fill it out. It is saying please wait for hours and not submitting or charging the card. 

     

    It is happening on mobile and desktop and it is happening whether its the embedded form in my website or the link I'm emailing out. 

     

    Can someone tell me why this would be happening? 

    Page URL:
    http://www.cvawausau.org/roots-the-ties-that-bind

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    JotForm Support

    Answered by Kiran on March 30, 2017 at 02:25 PM

    I have checked your web page and see that the form is embedded using iframe embed method which should be working fine. I have tried submitting your JotForm on the web page without selecting the payment option and was able to submit it without any issue. However, when I tried to submit the form after selecting the payment option, the submit button is displaying Please wait message.

    As I check the browser console error message, I notice that the Stripe payment is not integrated correctly on the form. Could you try removing the Stripe integration from the form and integrate it again to see if that works?

    Please get back to us if the issue still persists. We will be happy to assist.