What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are there file limits associated with sending file uploads to Dropbox?

    Asked by Jason  on March 30, 2017 at 12:57 PM

    My client is a printer. They need to allow their website visitors to upload large files to their dropbox account. Their website is a wordpress site. When we do file uploads to a dropbox account, are there file limits associated with your form sending? Do the files go through our wordpress installation or go straight to dropbox? I just don't want to have problems for very large files (up to 1GB).

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    JotForm Support

    Answered by Welvin on March 30, 2017 at 02:40 PM

    Unfortunately, Dropdown API only supports up to 300MB of a file. Files over 300MB are not being forwarded to Dropbox, but you can download them from your form submissions page. 

    For file upload limit, check this guide: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit.

    Also, you need to upgrade your account to our paid plan to increase your file storage limit. Lastly, you cannot bypass our file storage limits. All files are stored on our servers, but you can always delete the files whenever you wish to. 

    Please let us know if you require additional assistance.