What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to track submissions?

    Asked by amirza10 on March 30, 2017 at 01:59 PM

    Hi there! Do you guys have submission tracking? I'm simply looking for status tracking like new/ pending/ canceled/ closed.

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    JotForm Support

    Answered by Kevin_G on March 30, 2017 at 03:35 PM

    Actually, you're able to see when there're new  submissions on your form: 

    If you have set up a payment integration on your form you can also see when there're incomplete payments: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    And if you've implemented the save and continue later feature on your form you can also see if there're incomplete submissions, you will find the option in the submissions page: 

    All completed submissions, new and old, also those marked as incomplete payment and manually completed, will be displayed on your submissions page

    You may also provide us more details about the workflow you would like to apply to the submissions, we  will be glad to help you.