What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder email not working

    Asked by mikevandre on March 30, 2017 at 03:09 PM

    The test email worked but not the auto respond when form submitted.

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    JotForm Support

    Answered by Jan on March 30, 2017 at 04:57 PM

    I checked your form and I can see that the Autoresponder Email is configured correctly. However, your form is currently encrypted.

    Unfortunately, Autoresponder function is not supported in Form Encryption. It is because the users will not be able to open an encrypted data.

    Please turn off the Form Encryption so that the Autoresponder Email will work. Here's a guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    Let us know if you have any questions. Thank you.

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    Answered by mikevandre on March 30, 2017 at 04:58 PM

    I guess thats the case even if we are not using any of the form data in the email?

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    JotForm Support

    Answered by Jan on March 30, 2017 at 05:53 PM

    Yes, that is correct. Even if the email is not using any data from the form. The Autoresponder function will be disabled automatically if the form encryption is enabled.

    Thank you for understanding.