I can't access my account / can't sign in.. why? I have reset for new password but nothing is happening. Please help. Thanks!

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    Hafizal
    Asked on July 01, 2012 at 12:01 PM
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    jeanettebmz
    Answered on July 01, 2012 at 12:29 PM

    Could you please tell me what is your username for that account?

    Thanks!

    Jeanette

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    hafizal
    Answered on July 02, 2012 at 08:38 AM

    sandwichs_ntwk@yahoo.com.my

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    gori-mathew
    Answered on July 02, 2012 at 10:31 AM

    Hi;

    I checked your account and found out that it is a Guest Account.Guest accounts rely on browser cookies to identify the person who created the form. Therefore, in the event that the cookie expires, access to the guest account, and the form will be lost. It can only be restored once the person registers a Free account using the exact email address used for the notification in the guest account's forms.

    To create a free account such that you enjoy more form submission, you will see something like this on the left side when you go to My Forms page:

     

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.