Secure.jotform.com: 500 Internal Server Error while editing form

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    thebells14
    Asked on March 30, 2017 at 03:53 PM

    This problem is happening again.  I can't access my form to edit it and it is now not fitting in my websites properly.

    Please help ASAP.

    https://www.jotform.com/answers/1105808/?entrymessage=10732640770

    Thanks

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    Mike
    Answered on March 30, 2017 at 05:12 PM

    You have provided the https://secure.jotform.com/build/70864120225953 URL in your previous thread. However, we do not use the secure.jotform.com address anymore, so please use the standard SSL protected link to edit your forms - https://www.jotform.com/.

    Please give it a try and let us know if you need any further assistance.

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    thebells14
    Answered on March 30, 2017 at 05:45 PM

    Mike,

    this might be the answer.  I'll know in a day or so.

    Unfortunately now it looks like all of my submissions are no longer visable by clicking on my form and then the Submissions button.  They do appear to be in my inbox, but not in the submissions area.  In fact when I select the form with nearly all of the submissions and click the submissions button, the submissions from the form with just 2 show up....

    Please help, this is driving me crazy.

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    david
    Answered on March 30, 2017 at 06:38 PM

    I checked your form and all submissions appear to be available at this time.  Check one more time to see if they come up on your end.  If they do not, let us know and we will look into this further.