What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure.jotform.com: 500 Internal Server Error while editing form

    Asked by thebells14 on March 30, 2017 at 03:53 PM

    This problem is happening again.  I can't access my form to edit it and it is now not fitting in my websites properly.

    Please help ASAP.



    Page URL:

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    JotForm Support

    Answered by Mike on March 30, 2017 at 05:12 PM

    You have provided the https://secure.jotform.com/build/70864120225953 URL in your previous thread. However, we do not use the secure.jotform.com address anymore, so please use the standard SSL protected link to edit your forms - https://www.jotform.com/.

    Please give it a try and let us know if you need any further assistance.

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    Answered by thebells14 on March 30, 2017 at 05:45 PM


    this might be the answer.  I'll know in a day or so.

    Unfortunately now it looks like all of my submissions are no longer visable by clicking on my form and then the Submissions button.  They do appear to be in my inbox, but not in the submissions area.  In fact when I select the form with nearly all of the submissions and click the submissions button, the submissions from the form with just 2 show up....

    Please help, this is driving me crazy.

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    JotForm Support

    Answered by david on March 30, 2017 at 06:38 PM

    I checked your form and all submissions appear to be available at this time.  Check one more time to see if they come up on your end.  If they do not, let us know and we will look into this further.