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lizush23Asked on March 30, 2017 at 4:57 PM
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Nik_CReplied on March 30, 2017 at 5:12 PM
Could you please tell us more about this issue, is the file cut like you can not click it in the PDF or the audio is cut?
If it is possible please share the screenshot so we can check further.
Thank you!
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lizush23Replied on March 31, 2017 at 11:45 AMplease see the attached
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Nik_CReplied on March 31, 2017 at 12:48 PM
I'm sorry we didn't receive the attachment.
Please follow this to attach the screenshot:
1) Go to this link: https://www.jotform.com/answers/1107190
2) Click this image:
Thank you!
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lizush23Replied on March 31, 2017 at 1:34 PM
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lizush23Replied on March 31, 2017 at 2:04 PM
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John_BensonReplied on March 31, 2017 at 3:51 PM
May we know the form ID or can you please share the direct form link here? So, we can properly assist you.
Also, please try to reset the design of the PDF in the PDF Designer. Here's how:
1. In the My Forms page, select the form and then click the "Submissions" button.
2. After that, click the "PDF" button and then select "Customize PDF" option.
3. In the PDF Designer, please click the "Reset" button at the top right.
You can also customize the PDF to your own preferences. Here's a guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report
Hope that helps. If you have any questions, let us know. Thank you.
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lizush23Replied on March 31, 2017 at 4:45 PMit is the report downloaded to dropbox folder
https://form.jotform.me/70321706252446
https://form.jotform.me/lizush23/70656145982464
form.jotform.me
Please click the link to complete this form.
form.jotform.me
Please click the link to complete this form.
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David JotForm SupportReplied on March 31, 2017 at 6:12 PM
The report downloaded to Dropbox is exported in the same format as the submission PDF. Editing the submission PDF as previously mentioned will update the PDF forwarded to Dropbox.