What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notifications not arriving at all recipients

    Asked by Jdocal on March 30, 2017 at 04:58 PM

    I created a form called Reconditioning.

    I have 4 emails defined in a notification.

    It is supposed to email all four of these people, but only one actually gets the email.

    The sending domain has been whitelisted.

    It is not getting caught in Junk mail or Quarantine.

    Please call me at 603-546-6422 x 2.

     

     - Ian Hawkins

     - Netlogic Computer Consulting

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    JotForm Support

    Answered by BDAVID on March 30, 2017 at 06:11 PM

    It looks like your email service provider is rejecting our notifications, since one of the recipients was found in bounce list:

    Please make sure to check your spam folder, and if you find any JotForm email, mark it as NOT SPAM. Also, ask your email service provider to white-list our domain names and sending IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.