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    How to take out an specific field when replying to a submission email?

    Asked by rollerkingdom on March 30, 2017 at 05:00 PM


    I was wondering if it is possible when I reply to an incoming form submission that a certain field gets deleted from the reply email to the customer.

    Like they fill it out and we receive it, but when I send it back that specific field is not sent to them. I use gmaill.


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    JotForm Support

    Answered by Kevin_G on March 30, 2017 at 06:16 PM

    Unfortunately, there's no way to control which fields appear when replying to an email notification, at least when you're replying from your email service provider interface. 

    If you would need to avoid some emails to be included you will need to manually delete them, you could also delete them from the email template so you do not have to remove the fields each time you reply yo an email. 

    To edit the template, go to the settings tab and click on the emails section, once there place the mouse over the email and click on the edit button: