How to take out an specific field when replying to a submission email?

  • rollerkingdom
    Asked on March 30, 2017 at 5:00 PM

    Hi,

    I was wondering if it is possible when I reply to an incoming form submission that a certain field gets deleted from the reply email to the customer.

    Like they fill it out and we receive it, but when I send it back that specific field is not sent to them. I use gmaill.

    thanks

  • Kevin Support Team Lead
    Replied on March 30, 2017 at 6:16 PM

    Unfortunately, there's no way to control which fields appear when replying to an email notification, at least when you're replying from your email service provider interface. 

    If you would need to avoid some emails to be included you will need to manually delete them, you could also delete them from the email template so you do not have to remove the fields each time you reply yo an email. 

    To edit the template, go to the settings tab and click on the emails section, once there place the mouse over the email and click on the edit button: 

    How to take out an specific field when replying to a submission email?  Image 1 Screenshot 20