What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't verify email address or view/preview a form I created.

    Asked by ManageWerks on March 30, 2017 at 06:46 PM

    When trying to preview the for it say, "this form is disabled." When I try to verify my email address it says, This link is not valid!.

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    JotForm Support

    Answered by Chriistian on March 30, 2017 at 09:33 PM

    I checked your account(ManageWerks) and I noticed that you have a form (http://www.jotform.us/form/70886754134161) that asks for Social Security number. Please note that asking such info from the users of your form is against our Terms of Use and your account will be auto-suspended by our Anti-Phishing System.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have now removed the guilty fields on your form and re-activated your account. Please refrain from doing this so that you won't be suspended again.

    Regards.