What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with Thank You Page

    Asked by LuisMarcelino on March 30, 2017 at 11:53 PM

    Hi, we are about to upgrade but seem to be coming into a few snags that we need to confirm are handled with sufficient customer service which your site says is 24/7 but we can only find the option of posting questions here so please confirm if there is another way to get immediate help.

    Also, the Thank You page is not showing what we set it up to show. I have attached the screen shot of what we made and what the person completing the form sees. Hoping you can help get that fixed before the morning so we can use the email campaign system we spent the last couple days creating with the plan to initiate by tmrw morning.

    Page URL:
    https://form.jotform.us/70878987684180

    Screenshot
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    JotForm Support

    Answered by John_Benson on March 31, 2017 at 03:21 AM

    I cloned your form and I was able to replicate the issue. Upon checking it further, I noticed that you have a Thank You condition configure to show the default Thank You message. Please delete the Thank You page condition or disable it. This will fixed the issue.

    If the issue persists after removing the Thank You page condition, please let us know so we can investigate it further.

    Thank you.