What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't it let me log into my account?

    Asked by Tanisha Pinex  on March 31, 2017 at 12:07 AM

    I am trying to log into my account but when I do so it gives me an "auto suspend error" upon login. Please help me with this. 

    The problem is on my webpage listed below under the buttons "Get Started." I have attached a screen shot. 

    Page URL:

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    JotForm Support

    Answered by John_Benson on March 31, 2017 at 03:34 AM

    The form "Website Design (Internal Use)" violates our terms of use. The form is asking for login information such as username and password. 

    We can delete the form "Website Design (Internal Use)" and re-activate your account. We'll be needing your confirmation if that is okay with you. 

    We'll wait for your response. Thank you.


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    Answered by Tanisha Pinex  on March 31, 2017 at 08:45 AM
    Oh ok. Yes that is is fine to delete that form. I do not need it anymore. Please delete so I can log in again. Thank you!
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    JotForm Support

    Answered by Kiran on March 31, 2017 at 11:39 AM

    Thank you for your co-operation. We have now deleted the guilty fields on the form and activated your account. The forms should be displayed normally. Please refrain from adding such fields to the forms to avoid any further suspensions on the account.

    Thank you!