Why won't it let me log into my account?

  • Tanisha Pinex
    Asked on March 31, 2017 at 12:07 AM

    I am trying to log into my account but when I do so it gives me an "auto suspend error" upon login. Please help me with this. 

    The problem is on my webpage listed below under the buttons "Get Started." I have attached a screen shot. 

    Jotform Thread 1107512 Screenshot
  • John_Benson
    Replied on March 31, 2017 at 3:34 AM

    The form "Website Design (Internal Use)" violates our terms of use. The form is asking for login information such as username and password. 

    We can delete the form "Website Design (Internal Use)" and re-activate your account. We'll be needing your confirmation if that is okay with you. 

    We'll wait for your response. Thank you.

     

  • Tanisha Pinex
    Replied on March 31, 2017 at 8:45 AM
    Oh ok. Yes that is is fine to delete that form. I do not need it anymore. Please delete so I can log in again. Thank you!
    ...
  • Kiran Support Team Lead
    Replied on March 31, 2017 at 11:39 AM

    Thank you for your co-operation. We have now deleted the guilty fields on the form and activated your account. The forms should be displayed normally. Please refrain from adding such fields to the forms to avoid any further suspensions on the account.

    Thank you!