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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File upload limits

    Asked by Raodyn on March 31, 2017 at 12:33 AM

    I've just finished my first form. I am running a social and camping club. I need to have prospective members submit a current face pic with their application. As a small group with a maximum membership of 80 your free plan should be great for us. My only worry is the file size of the pics that are uploaded. What would you recommend as a good limitation on file size for this feature. And I assume this limitation is in bytes, but the form creator doesn't clarify this. I need to know so I can put the file size limitation on the form for my members to see.

    Also, is the 100 mb storage per month or overall? And can I download and remove these pics from storage as I process the applications so there will be room for new uploads?

    Sorry, several questions while getting started. I will say, so far I am quite impressed and am looking forward to using your service. Thank you!

    Erich Fillmore

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    JotForm Support

    Answered by BJoanna on March 31, 2017 at 03:46 AM

    Limitation is in kilobytes. Default value is 1024 (1MB). You can change File Size Limit on option tab of File Upload field. 

    Changing the File Upload Size Limit

    I can not suggest you a good limitation on file size, because I do not know which type of files will be uploaded to your form or if multiple option will be enabled. 

    100 MB of upload storage space for Free users is overall. 

    You can delete submissions with uploads to reduce upload storage space. 

    How to Delete Form Submission Data

    Please take note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them. 

    How to Download Form Submissions as Excel/CSV/PDF?

    How to Download the Submission Files

    You can also integrate your form with DropBox and store your data there. 

    Upload to Dropbox with JotForm

    Hope this will help. Let us know if you need further assistance.