We keep getting re-added to the bounce list

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    dbis
    Asked on March 31, 2017 at 03:49 AM

    Hi

    I keep having to manually delete a tranche of our contacts from the bounce list.  Why does this keep happening and it is very hard to do them one at a time and guess who might have been excluded.  This is not ideal for an enterprise solution with many forms and many users!

    Thanks

    Sheila

     

  • Profile Image
    AIDAN
    Answered on March 31, 2017 at 05:23 AM

    I would recommend two solutions in light of what you kindly explained:

    1. Whitelisting our IPs and domains, in order to prevent the rejection of our sent emails, which eventually leads to adding your emails to our bounce list: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    2. Setting up SMTP for your forms, which would take our servers and bounce list completely out of the equation: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps. If you need further assistance please let us know. Thank you.