What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We keep getting re-added to the bounce list

    Asked by dbis on March 31, 2017 at 03:49 AM


    I keep having to manually delete a tranche of our contacts from the bounce list.  Why does this keep happening and it is very hard to do them one at a time and guess who might have been excluded.  This is not ideal for an enterprise solution with many forms and many users!




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    JotForm Support

    Answered by AIDAN on March 31, 2017 at 05:23 AM

    I would recommend two solutions in light of what you kindly explained:

    1. Whitelisting our IPs and domains, in order to prevent the rejection of our sent emails, which eventually leads to adding your emails to our bounce list: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    2. Setting up SMTP for your forms, which would take our servers and bounce list completely out of the equation: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps. If you need further assistance please let us know. Thank you.