What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long does it take before a plan is upgraded so that we can recieve more submissions?

    Asked by lhoydal on March 31, 2017 at 04:45 AM

    We were given notice that we had recieved to many submissions, and we paid to upgrade. How long will it take before we are upgraded? 

    Page URL:
    https://form.jotformeu.com/61172836341352

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 31, 2017 at 06:59 AM

    We adjusted your plan, sorry for the delay.

    Your account is still over the limit because of the payment submission limit that is reached. But that will reset tomorrow since it is the first of the month.

    If you have any further questions please let us know.

    Thank you!