What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Urgent: Engine failure

    Asked by Qulturum on March 31, 2017 at 05:30 AM

    Hi,

     

    My users can't no longer access my form (it worked for two days):

    https://form.jotformpro.com/70743742750962

     

    I just get an error message saying :

    Form failed
    Form engine failed - #8j1h17f1
     
    Please help!
     
    Thanks!
    / Anna
     
    Page URL:
    https://form.jotformpro.com/70743742750962

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 31, 2017 at 06:21 AM

    Thank you for reporting this. We have already escalated your other thread for the same concern. Our developers are looking into it. We will update you there.

  • Profile Image

    Answered by Qulturum on March 31, 2017 at 08:46 AM

    Hi,

    The form seems to be working now, but all swedish characters in the text looks really strange!
    Something has happend to the set-up of the form as well. All the "rules" that we set up for the form is lost... Can you please assist?

    It's quite critical that we get the form to work properly since we sent out an invitation to a conference. :-( 

     

  • Profile Image
    JotForm Support

    Answered by seth on March 31, 2017 at 11:43 AM

    Hello,

    I see that  your form is displayed correctly. Are you still having issues about characters?

    I see that your conditions are working, could you please check again? If you encounter any issue again please give us more details about it, we would like to investigate it further.

    Thank you very much.