Urgent: Engine failure

  • Qulturum
    Asked on March 31, 2017 at 5:30 AM

    Hi,

     

    My users can't no longer access my form (it worked for two days):

    https://form.jotformpro.com/70743742750962

     

    I just get an error message saying :

    Form failed
    Form engine failed - #8j1h17f1
     
    Please help!
     
    Thanks!
    / Anna
     
    Jotform Thread 1107670 Screenshot
  • Chriistian Jotform Support
    Replied on March 31, 2017 at 6:21 AM

    Thank you for reporting this. We have already escalated your other thread for the same concern. Our developers are looking into it. We will update you there.

  • Qulturum
    Replied on March 31, 2017 at 8:46 AM

    Hi,

    The form seems to be working now, but all swedish characters in the text looks really strange!
    Something has happend to the set-up of the form as well. All the "rules" that we set up for the form is lost... Can you please assist?

    It's quite critical that we get the form to work properly since we sent out an invitation to a conference. :-( 

     

    Urgent: Engine failure Image 1 Screenshot 20

  • seth
    Replied on March 31, 2017 at 11:43 AM

    Hello,

    I see that  your form is displayed correctly. Are you still having issues about characters?

    Urgent: Engine failure Image 1 Screenshot 20

    I see that your conditions are working, could you please check again? If you encounter any issue again please give us more details about it, we would like to investigate it further.

    Thank you very much.