How to change email address of account?

  • Profile Image
    Lieselore
    Asked on March 31, 2017 at 06:38 AM

    Dear Team

    We don't need an upgrade. The only thing that changed ist the eMailadress from our former co-worker Laura Wissing. Therefore, we only want to aks you to change the adress from laura.wissing@medsolution.ch to eMailadress of our new co-worker Belinda Gantenbein: belinda.gantenbein@medsolution.ch.

     

    Kinds regards

     

    Marlies Lorenzen

  • Profile Image
    ashwin_d
    Answered on March 31, 2017 at 09:29 AM

    Hello Marlies,

    Which email address you want to change? I did check your account profile email address and the recipient email in last few edited form but do not see  laura.wissing@medsolution.ch email address anywhere.

    Do you want to change email address on which submission emails are sent?

    You will need to edit your form's notification email alert and change the "Recipient Email" address. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    If you need to change your account profile email:

    You need to go to your account >> profile page and change the email address. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Lieselore
    Answered on April 13, 2017 at 08:45 AM
    Hello
    We still changed the email address from laura.wissing@medsolution.ch to belinda.gantenbein@medsolution.ch and now Ms. Gantenbein jotform reported, that jotform ist out of submission storage and she have to upgrade now (see print).
    [cid:image002.jpg@01D2B463.BF468EC0]
    That’s wrong, because our company has a bronze account for more subusers. Please see attached emails from Branka Mendez and your support.
    Freundliche Grüsse
    Marlies Lorenzen
    MedSolution AG
    Sumatrastrasse 10
    8006 Zürich
    Telefon 044 366 53 82
    Telefax 044 366 50 69
    marlies.lorenzen@medsolution.ch
    lorenzen.medsolution@hin.ch

    Von: JotForm [mailto:noreply@jotform.com]
    Gesendet: Freitag, 31. März 2017 15:29
    An: Marlies Lorenzen
    Betreff: Re: Change Mailadress
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by ashwin_d
    Hello Marlies,
    Which email address you want to change? I did check your account profile email address and the recipient email in last few edited form but do not see laura.wissing@medsolution.ch email address anywhere.
    Do you want to change email address on which submission emails are sent?
    You will need to edit your form's notification email alert and change the "Recipient Email" address. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email
    If you need to change your account profile email:
    You need to go to your account >> profile page and change the email address. Please check the screenshot below:
    [https://www.jotform.com/uploads/forum/ashwin_d/1490966906profileEmailAddress.gif]
    Hope this helps.
    Do get back to us if you have any questions.
    Thank you!
    View this thread on browser » Unsubscribe Thread
    1490966945
    ...
  • Profile Image
    ashwin_d
    Answered on April 13, 2017 at 10:41 AM

    Hello,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1118514

    Thank you!