What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Should Subuser account be on the same pricing plan with master account?

    Asked by RRXM on March 31, 2017 at 06:54 AM

    I've created a subuser account. Surely it should be on the same pricing plan?

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    JotForm Developer

    Answered by Helen on March 31, 2017 at 10:41 AM


    Thank you for contacting us.

    Having a sub-user allows you to provide access to another user in regards to your forms. They can view the submissions and they can edit the forms as well. The sub-user should have a JotForm account in order to continue. However, the sub- user's payment plan does not have to the same with your plan. They have their own payment plan.


    Here is a guide helps to you about sharing your form with sub-users: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    If you have any questions or issue, please do not hesitate to contact us.