What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still can't decrypt form submissions

    Asked by MarcoMuscroft on March 31, 2017 at 09:17 AM

    Dear Jot Form


    I have contacted you twice about this. I have discovered that using chrome I wasn't prompted to upload my private key. So I switched to internet explorer, and I did get a pop up screen prompting me to upload my key. I have saved it so I tried to upload it. But the process doesn't complete - I have now tried 3 times.

    Can you help?


    Best regards


    Marco Muscroft

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 31, 2017 at 12:10 PM

    Hello Marco,

    The wizard will only appear once, and after you've uploaded the key, it will be remembered in your browser so you won't have to upload it again. That's what probably happened in your Chrome browser. Clearing your browser's cache should reset this.

    Before anything else, can you please try it again in incognito/private mode in your Chrome browser? See if this helps.

    If not, please reply here so we can assist you further.