bounce list constantly and can't see forms

  • Profile Image
    janislea
    Asked on March 31, 2017 at 09:33 AM

    I have sent this several times but because I keep getting on a bounce list I'm not receiving your answers.

    On the directions it says to click on the human form.  

    I don't have a human form.  I only have a cat.

     

    Help!

  • Profile Image
    david
    Answered on March 31, 2017 at 12:30 PM

    Here is the previous thread with our follow up:

    https://www.jotform.com/answers/1105450-Why-is-my-email-address-on-your-bounce-list

    @sbcglobal addresses tend to have quite strict filtering policies.  When emails are rejected as spam, it results in the email being placed on our bounce list to prevent further rejected emails. 

    To prevent this, you can send emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or, if possible, switch to a different email provider like Gmail that does not have such strict filtering.