What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    bounce list constantly and can't see forms

    Asked by janislea on March 31, 2017 at 09:33 AM

    I have sent this several times but because I keep getting on a bounce list I'm not receiving your answers.

    On the directions it says to click on the human form.  

    I don't have a human form.  I only have a cat.

     

    Help!

  • Profile Image
    JotForm Support

    Answered by david on March 31, 2017 at 12:30 PM

    Here is the previous thread with our follow up:

    https://www.jotform.com/answers/1105450-Why-is-my-email-address-on-your-bounce-list

    @sbcglobal addresses tend to have quite strict filtering policies.  When emails are rejected as spam, it results in the email being placed on our bounce list to prevent further rejected emails. 

    To prevent this, you can send emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or, if possible, switch to a different email provider like Gmail that does not have such strict filtering.