What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't access form submissions results

    Asked by mshetzer on March 31, 2017 at 10:08 AM

    When I try to "View Submissions" of my Shetzers Pre-Workshop Questionnaire form, it goes to "Shetzers Photo Workshop Registration" instead.  It seems as if something is broken.

    Thank you in advance for your assistance.

     

    Matt Shetzer

     

  • Profile Image
    JotForm Support

    Answered by Rose on March 31, 2017 at 12:14 PM

    Could you please send screenshot or URL of the page when you are looking at the wrong data?

    Is My Forms sending you to wrong submissions page or is submissions page showing results for a wrong form?

  • Profile Image

    Answered by mshetzer on March 31, 2017 at 01:40 PM

    The URL is here.

    https://www.jotform.com/myforms/

    When I try to "View Submissions" of my "Shetzers Pre-Workshop Questionnaire" form, it goes to "Shetzers Photo Workshop Registration" instead.  It seems as if something is broken and I can not access any other "view Submission" data except for the ."Shetzers Photo Workshop Registration" form.

     

    Thanks,
    Matt

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 31, 2017 at 03:20 PM

    Apologies for the inconveniences this may have cause Matt. 

    However, when I tested your forms I was able to view the submissions for the correct form, the same each time I select a different form. 

    Could you please provide us the URL you're redirected to when you click on the "View Submissions" button? 

    That will allow us to know if the button is redirecting to the wrong forms submissions page, if possible, please also share us a screenshot of the submissions page you're redirected to, I've set this thread as private so only you and the JotForm team can see the info posted here.

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

  • Profile Image

    Answered by salexanderbam on March 31, 2017 at 03:33 PM

    I am also having this problem. 

  • Profile Image
    JotForm Support

    Answered by Mike on March 31, 2017 at 05:06 PM

    The issue has been escalated to our developers.

    Does it make any difference if you access submission in the following way?

    (select the form, then click on the Submissions button)

  • Profile Image
    JotForm Support

    Answered by Mike on March 31, 2017 at 05:42 PM

    Please also try to log out and then log in back to the JotForm account to see if that helps.

    Let us know how it goes.

  • Profile Image

    Answered by mshetzer on March 31, 2017 at 05:44 PM

    The logout and log back in fixed it for me.  Thank you !!!