Can't access form submissions results

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    mshetzer
    Asked on March 31, 2017 at 10:08 AM

    When I try to "View Submissions" of my Shetzers Pre-Workshop Questionnaire form, it goes to "Shetzers Photo Workshop Registration" instead.  It seems as if something is broken.

    Thank you in advance for your assistance.

     

    Matt Shetzer

     

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    Rose
    Answered on March 31, 2017 at 12:14 PM

    Could you please send screenshot or URL of the page when you are looking at the wrong data?

    Is My Forms sending you to wrong submissions page or is submissions page showing results for a wrong form?

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    mshetzer
    Answered on March 31, 2017 at 01:40 PM

    The URL is here.

    https://www.jotform.com/myforms/

    When I try to "View Submissions" of my "Shetzers Pre-Workshop Questionnaire" form, it goes to "Shetzers Photo Workshop Registration" instead.  It seems as if something is broken and I can not access any other "view Submission" data except for the ."Shetzers Photo Workshop Registration" form.

     

    Thanks,
    Matt

     

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    Kevin_G
    Answered on March 31, 2017 at 03:20 PM

    Apologies for the inconveniences this may have cause Matt. 

    However, when I tested your forms I was able to view the submissions for the correct form, the same each time I select a different form. 

    Could you please provide us the URL you're redirected to when you click on the "View Submissions" button? 

    That will allow us to know if the button is redirecting to the wrong forms submissions page, if possible, please also share us a screenshot of the submissions page you're redirected to, I've set this thread as private so only you and the JotForm team can see the info posted here.

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

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    salexanderbam
    Answered on March 31, 2017 at 03:33 PM

    I am also having this problem. 

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    Mike
    Answered on March 31, 2017 at 05:06 PM

    The issue has been escalated to our developers.

    Does it make any difference if you access submission in the following way?

    (select the form, then click on the Submissions button)

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    Mike
    Answered on March 31, 2017 at 05:42 PM

    Please also try to log out and then log in back to the JotForm account to see if that helps.

    Let us know how it goes.

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    mshetzer
    Answered on March 31, 2017 at 05:44 PM

    The logout and log back in fixed it for me.  Thank you !!!