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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form does not load in tablet and iphone size

    Asked by MaiyaW on March 31, 2017 at 11:20 AM


    I've embedded my form in Adobe Muse, but for some reason the form will not show up past a certain breakpoint, anything past desktop (tablet and phone, the form will not show up)


    How can I make them visible? (I have checked the responsive box before publishing.)


    Thank you,

    Page URL:

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    JotForm Support

    Answered by BDAVID on March 31, 2017 at 01:45 PM

    Can you share the URL of the web-page that is already uploaded to your server instead of the URL of your Localhost?

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    Answered by MaiyaW on April 01, 2017 at 09:45 PM
    my url is kanbaofficial.com, and the page in question is the "order" page.
    Maiya Wiester
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    JotForm Support

    Answered by Jan on April 02, 2017 at 05:19 AM

    I believe you are referring to this form (https://www.jotform.me/form/70071765037454) that is embedded on the "Order" page (https://www.kanbaofficial.com/order.html).

    Please try to re-embed the form using the iFrame method. Here's a guide: Getting-the-form-iFrame-code.

    If the issue persists, please try to insert the Mobile Responsive widget in your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.


    Hope that helps. Thank you.