My form does not load in tablet and iphone size

  • Profile Image
    MaiyaW
    Asked on March 31, 2017 at 11:20 AM

    Hello,

    I've embedded my form in Adobe Muse, but for some reason the form will not show up past a certain breakpoint, anything past desktop (tablet and phone, the form will not show up)

     

    How can I make them visible? (I have checked the responsive box before publishing.)

     

    Thank you,

  • Profile Image
    BDAVID
    Answered on March 31, 2017 at 01:45 PM

    Can you share the URL of the web-page that is already uploaded to your server instead of the URL of your Localhost?

  • Profile Image
    MaiyaW
    Answered on April 01, 2017 at 09:45 PM
    my url is kanbaofficial.com, and the page in question is the "order" page.
    https://www.kanbaofficial.com/index.html
    Best,
    Maiya Wiester
    Designer/Illustrator
    maiyawiester.co
    ...
  • Profile Image
    Jan
    Answered on April 02, 2017 at 05:19 AM

    I believe you are referring to this form (https://www.jotform.me/form/70071765037454) that is embedded on the "Order" page (https://www.kanbaofficial.com/order.html).

    Please try to re-embed the form using the iFrame method. Here's a guide: Getting-the-form-iFrame-code.

    If the issue persists, please try to insert the Mobile Responsive widget in your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.

     

    Hope that helps. Thank you.