Our old forms have lost all their submissions

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    NYYCsailingoffice
    Asked on March 31, 2017 at 02:15 PM

    Please help!!!

     

    All of our 2016 and older forms have no data associated with them.  Can you please let me know where all the data went???

     

    Daniela

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    Kiran
    Answered on March 31, 2017 at 03:53 PM

    Since the account was downgraded to Free due to the failed payment, the oldest submissions more than 500 were deleted. We have now restored the submissions since you have upgraded your account again.

    Please check again and let us know if you need any further assistance. We will be happy to assist.