What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our old forms have lost all their submissions

    Asked by NYYCsailingoffice on March 31, 2017 at 02:15 PM

    Please help!!!

     

    All of our 2016 and older forms have no data associated with them.  Can you please let me know where all the data went???

     

    Daniela

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    JotForm Support

    Answered by Kiran on March 31, 2017 at 03:53 PM

    Since the account was downgraded to Free due to the failed payment, the oldest submissions more than 500 were deleted. We have now restored the submissions since you have upgraded your account again.

    Please check again and let us know if you need any further assistance. We will be happy to assist.