What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem accessing form submissions

    Asked by CraigL61 on March 31, 2017 at 02:24 PM

    Problem downloading form submissions

    I have tried several times to download form submissions for my form Volunteer Sign Up Form, but every time I do it takes me to the form submissions for one of my other forms Registration for RBC Gran Fondo Texas.

    Please fix.

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    JotForm Support

    Answered by Mike on March 31, 2017 at 04:20 PM

    We have escalated the issue to our developers. This thread will be updated once the issue is fixed.

    Does it make any difference if you access submission in the following way?

    (select the form, then click on the Submissions button)

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    Answered by CraigL61 on March 31, 2017 at 05:37 PM

    It doesn't make any difference. I've already tried accessing submissions both ways.

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    JotForm Support

    Answered by Mike on March 31, 2017 at 05:40 PM

    Thank you for your update.

    Could you please also try to log out and then log in back to your account?

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    Answered by CraigL61 on March 31, 2017 at 05:44 PM

    I logged out and cleared the cache on the browser. Seems to be working now. Thanks.