There are some submits that's not arrive to the email box

  • Profile Image
    marcelogmail
    Asked on March 31, 2017 at 03:08 PM

    Please your help. Sometimes happens that some submissions doesn't arrive to our email box.

     

    I carefully check the submit and don't find any reason for that, it's very ramdom. Now I send you two submit ID's  for you to check why happen that.

    ID 366751125023901215

    ID 366730593221128033

    I also edit the submission and nothing, simple does not get it...

     

  • Profile Image
    BDAVID
    Answered on March 31, 2017 at 04:45 PM

    The reason is due to bouncing issues. One of your recipient was found in the bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please make sure to check your spam folder, and mark any JotForm email that you find as NOT SPAM. Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.

  • Profile Image
    marcelogmail
    Answered on April 01, 2017 at 12:45 PM
    Hi.
    I double check about bounce, and now there is no problem, but still we
    cannot receive notification, forwarding, nothing from jotform to
    ventas@readycut.cl (also spam is checked).
    Now this submit doesn't being received also: ID 366818296163463011
    Please your help.
    [image: Imagen integrada 1]
    *Marcelo Moya Krause*
    marcelo.amk@gmail.com
    Movil: (+569) 94893740
    2017-03-31 17:45 GMT-03:00 JotForm :
    ...
  • Profile Image
    marcelogmail
    Answered on April 01, 2017 at 12:45 PM
    Hi Again
    The problem was SOLVED. It was a forwarding email issue in our server.
    Thanks very much...
    *Marcelo Moya Krause*
    marcelo.amk@gmail.com
    Movil: (+569) 94893740
    2017-04-01 13:01 GMT-03:00 Marcelo Moya Krause :
    ...