What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does an email address get put on the bounce list when no email has been sent to that email?

    Asked by pauljones9005 on March 31, 2017 at 04:47 PM

    We have an email that continues to be put on the bounce list even though we are not sending any emails to that address. How does that happen?

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    JotForm Support

    Answered by Kevin_G on March 31, 2017 at 06:52 PM

    Are you referring to the email address set up in your account? 

    I've checked the email address  and seems like you have already removed it, and indeed, upon checking your email log I can see there's not email sent to you. 

    However, I've  checked your email address and I cannot find it in our bounce list at the moment, if you notice it's in again, please let us know so we can get the reason about why it was added. 

    We will be glad to help you.