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    Can I use 25+ conditions for email notifications?

    Asked by SoutheastLessonReports on January 04, 2011 at 03:06 PM

    I'm trying to set up a system in which people in my company who submit forms get a copy emailed to them.  It was working when I had conditions set up for 5-10 people, but now that we've got dozens of conditions, it's not working anymore.  Could it be a problem with a firewall letting the automated messages through?  I've turned my junk mail settings off but I'm still not receiving anything, even though I used to get the new submissions.

    My conditions are set up similar to these (I changed names and emails).

     

    Send "Notification" email to "firstname.lastname@domain.com".When "Tutor name (first and last)" Equals To "John Doe"
    Note: This email will not be sent if the conditions are not matched
    Send "Notification" email to "dh99999@gmail.com".When "Tutor name (first and last)" Contains "David Lastname"
    Note: This email will not be sent if the conditions are not matched
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    JotForm Founder

    Answered by aytekin on January 05, 2011 at 03:37 AM

    A good rule of thumb is to test everything right after adding a new condition. This way you can find out which condition broke things. If you go step by step, you can find the condition that causes the problems and replace it with one that works. 

    There is no limit on number of conditions or conditional emails. You just need to find out which condition brakes things. It is not easy. You might want to just delete all conditions and add them one at a time and always test everything after adding a new condition.