Email formatting: Is there a way if a field is left blank the email will not show the title for the field?

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    Asked on March 31, 2017 at 05:51 PM

    With the autoresponders and notifications is there anyway if a field is left blank to have the email not show the correlating title for that field? 

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    Answered on April 01, 2017 at 12:41 AM

    Unfortunately, there is no option to change the subject line of an email or modify the contents of an email with conditions. This can only be handled by using conditions on handling different email alerts, let's say you have two email notifications (EN1 and EN2), and that if a certain field is left blank, it will send EN1 and another condition that if the same field is filled, it will submit EN2.

    But if what you mean is that you simply do not want to show on the email content the question title when a field is left unanswered (blank), then you just need to ensure that Hide Empty Fields is enabled on the Advanced tab on your email alert settings. Just edit your email alert, go to Advanced and see to it that Hide Empty Fields is set to Yes. This should hide the field questions if left empty

    Feel free to let us know if you have additional questions.