What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get my email address off your bounce list?

    Asked by HAVAHEART on April 01, 2017 at 12:46 AM

    Hi. I am on the board of our local animal rescue group--HAVA--and I use your app for many forms. I just got a notice from you when I logged on that I was on your bounce list.  I removed my email from the list but I wondered how I can make sure my email is once again okay. I am receiving other emails. Is there something I should do to make sure I receive notifications. 

    Thanks!

    Mary

    mizerello@aol.com

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    JotForm Support

    Answered by Aury on April 01, 2017 at 07:53 AM

    Hello,

    You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    In addition to setting notifications in that way, it would be good to contact your IT department or email provider and ask them to whitelist our sender IPs and addresses, as described in the following guide:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    I hope this information helps.

    Regards.