Field name not the same in email alert?

  • Profile Image
    TransLanguages
    Asked on April 01, 2017 at 08:29 AM

    On my actual form, the field is clearly titled: Dismissal Time.

    When the form is completed & submitted, that same field changes to: Arrival Time, thereby duplicating a previous field only on the "Submitted" version.  See Test below.

    Why?

     

     

    Interpreter Legal Assignment Report

     

     

    Click to edit..

    textbox_sample0

    Date

    01-01-2016

    Arrival Time

    1:00 AM

    Actual Start Time

    1:00 AM

    Arrival Time

    1:00 AM

    Click to edit..

    textbox_sample4

    Click to edit..

    textbox_sample5

    Click to edit..

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    E-mail

    john@example.com

     

     

     

     

     

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  • Profile Image
    Charlie
    Answered on April 01, 2017 at 11:32 AM

    May I know if you have edited or updated the form? Upon checking your account, I see that the email templates are now using "Dismissal Time" as the label, and the field tag seems to be the correct one: 

    Notification Email:

    Autoresponder Email:

     

    If you are still having problems with this, I suggest deleting these email alerts and creating a new one. The newly created email alert should automatically have the correct field labels and tags on its template.

    To learn more about email alerts, please do check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    Let us know if that works.