What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel account?

    Asked by NetRentsNet on April 01, 2017 at 10:00 AM

    Dwolla's new pricing plan emerged today.  I cant use Dwolla anymore.  Therefore I need to cancel JotForm.


    Too bad, everything worked pretty well.

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    JotForm Support

    Answered by Charlie on April 01, 2017 at 12:14 PM

    I'm sorry to hear that. Unfortunately, we can't do anything with regards to Dwolla's pricing as we are not directly associated with them. 

    If Dwolla does not work for you anymore, you can still check the other payment integrations that we have:


    If none of them works and you would like to continue cancelling your JotForm subscription plan, then you can do that by following this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account. Once the subscription is cancelled and you are in "Free" plan, you will no longer be charged.

    I hope that helps.