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    Braintree widget is working in one form, but not another

    Asked by 2016peo on April 01, 2017 at 10:04 AM

    We are trying to finalize our registration form, and we're having trouble getting the credit card payments to process.

    In our 2016 form, the widget works perfectly (https://form.jotform.us/2016peo/2016OhioConvention). But in the 2017 form, the amount due clears out of the credit card payment widget upon submit, and nothing happens (https://form.jotform.us/2016peo/2017-osc-convention-regist).

     

    I even tried using field manager to copy the 2016 widget into the 2017 form, and it still doesn't work. I've checked settings, etc., and they look the same between the two (although I'm probably missing something).

    Any thoughts? 

    Page URL:
    https://form.jotform.us/2016peo/2017-osc-convention-regist

  • Profile Image

    Answered by 2016peo on April 01, 2017 at 10:40 AM

    I found a solution. It looks like the issue was that the calculation field would no longer stay filled based on the conditions we had set.

    I changed the calculation field's widget to be "total due" and it seems to be working.

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    JotForm Support

    Answered by ashwin_d on April 01, 2017 at 12:19 PM

    Hello 2016peo,

    I am glad to know that you figured out the issue yourself and your form is now working as expected.

    Do get back to us if you have any questions.

    Thank you!