What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Braintree widget is working in one form, but not another

    Asked by 2016peo on April 01, 2017 at 10:04 AM

    We are trying to finalize our registration form, and we're having trouble getting the credit card payments to process.

    In our 2016 form, the widget works perfectly (https://form.jotform.us/2016peo/2016OhioConvention). But in the 2017 form, the amount due clears out of the credit card payment widget upon submit, and nothing happens (https://form.jotform.us/2016peo/2017-osc-convention-regist).


    I even tried using field manager to copy the 2016 widget into the 2017 form, and it still doesn't work. I've checked settings, etc., and they look the same between the two (although I'm probably missing something).

    Any thoughts? 

    Page URL:

  • Profile Image

    Answered by 2016peo on April 01, 2017 at 10:40 AM

    I found a solution. It looks like the issue was that the calculation field would no longer stay filled based on the conditions we had set.

    I changed the calculation field's widget to be "total due" and it seems to be working.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 01, 2017 at 12:19 PM

    Hello 2016peo,

    I am glad to know that you figured out the issue yourself and your form is now working as expected.

    Do get back to us if you have any questions.

    Thank you!