What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by peachwave on July 02, 2012 at 01:30 PM

     had actually paid for professional but it's been downgraded to basic.  What's going on?

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    Answered by jeanettebmz on July 02, 2012 at 03:39 PM

    Hello again

    Your account is been to Professional. You probably would need to clear your browser cache. Logout , clear the cache and login again