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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WorldPay feature

    Asked by ecenbark on July 02, 2012 at 01:46 PM

    Hi JotForm,

    For the last week we've been trying to connect our WorldPay account to our our online from we created using JotForm. We finally connected with an IT person at WorldPay that helped us troubleshoot. They informed us that your site is hosting the UK version of WorldPay versees the US version.

    We've now decided to go with Authorize.net in hopes it will be an easier process.

     

    If you have feedback or recommendations we certainly welcome them. But thought I would drop you a line sharing what we've learned about your pay features.

     

    Thanks,
    Kim Ecenbarger

    Page URL:
    http://form.jotform.us/form/21625142363143

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    JotForm Support

    Answered by Goldo on July 02, 2012 at 02:13 PM

    What sort of issues have you encountered with WorldPay? Any information is greatly appreciated. Thanks!

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    Answered by ecenbark on July 02, 2012 at 04:05 PM
    When we finally connected with someone at WorldPay that could assist us,
    they informed us that JotForm/WorldPay feature only integrates with World
    Pay UK.
    Additionally, we could not locate an installation ID or locate where we add
    the URL to our Wold Pay account page. All of those instructions parallel
    what can be accomplished through the UK system and not the US system.
    Can you share your experience with World Pay or assist us in
    troubleshooting?
    Thanks,
    Kim
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    Answered by jeanettebmz on July 02, 2012 at 10:48 PM

    Hello Kim

    An open ticket is already sent to 2nd level. You will be notified about the implementation of this feature on this post. I cannot provide with a timeframe for when this can be implemented. Because it is prioritized based on customer requests

    Best regards

    Jeanette