What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my data is gone?

    Asked by smart1llc on April 01, 2017 at 07:09 PM

    I have had jot-form for close to 3 years and all my data is now missing? I also had it going to a google doc as a back up and even all my google doc sheets are missing my data as well? Please help me resolve asap thanks

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    JotForm Support

    Answered by Kevin_G on April 01, 2017 at 08:38 PM

    Apologies for the inconveniences. 

    I've recalculated your submissions and it shows you have 10243 submissions now, please check your forms and let us know if you still see some missing submissions. 

    Also, regarding to the problem with  Google Spreadsheet, may we have the link to your form/forms that are integrated with Google Spreadsheet? 

    We will submit the missing submissions, though if there's an issue with the integration this will not fix it and may be required to re-integrate your form. 

    Looking forward to your response. 

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    Answered by smart1llc on April 01, 2017 at 08:45 PM
    I have all my forms linked to google docs you want all of them?

    ...
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    JotForm Support

    Answered by Kevin_G on April 01, 2017 at 10:09 PM

    We will assist you with the spreadsheet matter on the next link: https://www.jotform.com/answers/1109044