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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account email is not recognized. Where's my account?

    Asked by Dominic  on April 01, 2017 at 07:40 PM

    I went to log in and could not. Then I tried a password reset and it said that it could not find my email address. I have been using jotfor since the beginning on a regular basis. So where's my account gone?


    email : ufoprsa@optusnet.com.au


    I need this urgently!





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    JotForm Support

    Answered by Kevin_G on April 01, 2017 at 08:46 PM

    I have checked and indeed was not able to find an account related to the email address you provided; however, the link you shared has an embedded form and it's related to the account with email address d*****c.m******a@yahoo.com.au

    If you do not recognize this email address, please share us the link to your account username, we will be glad to check and find if the address has changed.