What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens after enabling Payment Authorization?

    Asked by kaiusafanunion on April 02, 2017 at 03:43 AM

    I have tried to change it to payment authorization but they are still being directed to paypal how do it change it. I followed the steps but is not working.

    This is a re-post of a comment on How to Enable Payment Authorization

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    JotForm Support

    Answered by Jim_R on April 02, 2017 at 10:16 AM

    Enabling Payment Authorization doesn't mean they won't get to the Paypal page. They would still see that but they won't get charged immediately, and that's the whole goal of Payment Authorization.

    If you don't want your users/respondents to be redirected to Paypal after form submission, you should hide/delete the Paypal payment field on your form.

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

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    Answered by kaiusafanunion on April 02, 2017 at 10:28 AM

    Thanks for getting back to me. I really just want them to be able to submit the form right now. How do I hid the paypal button without having to redo the form?

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    Answered by Sven on April 02, 2017 at 11:18 AM

    You won't have to redo the form. You can either click the HIDE option when selecting the product in your build mode, or click on the bin icon to delete the payment widget. Please see image below:


    Thank you.

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    JotForm Support

    Answered by Jim_R on April 02, 2017 at 11:28 AM

    In addition to what my colleague mentioned - To hide it, just hold down the CTRL key on your keyboard then click the Paypal Field on your form. A menu will then show up at the top. Click HIDE and that should do it.