What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to revert to v.3?

    Asked by TGPBeauty on April 02, 2017 at 09:35 AM


    I've been wasting a lot of time (about 6 hours so far) trying to create a form with conditional logic.  The site keeps crashing on me and slowing me down.  

    I lost the will to live!  I recreated the form I had been working on that kept crashing by cloning an old form.  That old form had me using v.3 and all was going fine, until at some point I needed to refresh or go back.  At that point, I was swiftly moved to v.4, and it all started crashing again.  

    I really can't afford to waste any more time looking at 'Aw Snap!' screens.  Please help!!!

    Thank you,


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    Answered by Sven on April 02, 2017 at 10:34 AM

    I'm sorry to hear that you've been experiencing issues with your JotForm V4. You can switch to JotForm V3 from your account setting.

    From the Settings tab, scroll down to find Form Builder, and change that to Version 3, see image below: