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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wrong captcha input: New page with captcha field is displayed but label is not translated.

    Asked by desherbesetdesfleurs on April 02, 2017 at 10:43 AM
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    JotForm Support

    Answered by ashwin_d on April 02, 2017 at 11:37 AM

    Bonjour desherbesetdesfleurs,

    Je ne sais pas si j'ai bien compris votre question. Voulez-vous dire que vous voulez voir le texte du captcha en français? Veuillez noter que la valeur du captcha sera toujours affichée en langue anglaise.

    Répondez-nous si vous voulez demander autre chose. Vous pouvez partager une capture d'écran du problème et nous allons jeter un oeil. Le guide suivant devrait vous aider à télécharger de l'image dans le forum:  http://www.jotform.com/answers/277033

    Nous attendrons votre réponse.

    Je vous remercie!

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    Answered by desherbesetdesfleurs on April 02, 2017 at 11:45 AM
    Je ne parle pas du captcha mais du texte qui l'accompagne: Enter the
    message as it's shown et le bouton Submit Form ( uniquement lorsque la
    saisie du captcha est erronné )
    *Sandra NOIRAULT*
    *4 rue de la mairie*
    *10100 La fosse corduan*
    *06 14 30 48 00*
    Le 2 avril 2017 à 17:37, JotForm a écrit :
    ...
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    JotForm Support

    Answered by Nik_C on April 02, 2017 at 01:21 PM

    Thank you for additional information provided. I understand the problem you're having, but I wasn't able to replicate it, this is how captcha showed to me:

    Could you please share where did you see that message?

     

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    Answered by desherbesetdesfleurs on April 03, 2017 at 05:45 AM
    ​Lorsque l'utilisateur saisi le formulaire avec une faute de frappe dans le
    captcha, on arrive sur une deuxième page:
    ​Le formulaire n'apparait plus et le texte ainsi que le bouton est en
    anglais.
    *Sandra NOIRAULT*
    *4 rue de la mairie*
    *10100 La fosse corduan*
    *06 14 30 48 00*
    2017-04-02 19:21 GMT+02:00 JotForm :
    ...
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    JotForm Support

    Answered by ashwin_d on April 03, 2017 at 07:34 AM

    Hello Sandra,

    I understand the issue now. When you input wrong captcha text and submit form, you are redirected to a new page with just the captcha field and submit button. The captcha page is displayed in English and looses translation. Is that correct?

    Please note that this is the current behaviour of captcha field. Wrong captcha entry will display a second page which will display the content in English. I am creating a feature request ticket and forwarding it to our backend team. Unfortunately we cannot provide an ETA on this but we will get back to you as soon as we have any update on this.

    Thank you!

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    Answered by desherbesetdesfleurs on April 03, 2017 at 07:45 AM
    Merci de votre intervention.
    J'attends donc un correctif de votre team.
    *Sandra NOIRAULT*
    *4 rue de la mairie*
    *10100 La fosse corduan*
    *06 14 30 48 00*
    2017-04-03 13:34 GMT+02:00 JotForm :
    ...
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    JotForm Support

    Answered by Rose on April 03, 2017 at 08:01 AM

    Hi,

    As I discussed with out developers, they informed me that this is not a bug. So the ticket will be assigned as Feature request. On the other hand, we can not promise you that this will be implement for sure or when if it is possible. However, if this feature will be implemented and released you will be notified via this thread.