What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload Your Private Key

    Asked by benscore on April 02, 2017 at 12:49 PM

    Hi Guys, I have created an encrypted form. Customer has submitted the form however, it is now prompting me to use a private key to retrieve the form.


    I do not have a Private Key.


    Please advise.



    John Ferretti

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    JotForm Support

    Answered by Nik_C on April 02, 2017 at 01:48 PM

    When you Encrypt your form a Decryption key is created. Which you must use to Decrypt the submissions. Without that key, it's not possible to view submissions even for us.

    So please try to find it, it's usually in Downloads folder or some other download default folder of your Browser.

    Let us know if you have any further questions.

    Thank you!