What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My whole page has been disabled

    Asked by monbellbooking on April 02, 2017 at 04:58 PM

    Ok, so I submitted an issue where my forms were disabled. After digging, I figured out it's because my page required payment information but instead of just saying that, my whole page has been disabled including the page that had nothing to do with the other, that's number 1. Number 2, considering that I can't even use the form I created because I missed details in the Terms, it's counting the form against me which I would like to have corrected please. To be counted for a form that I can't use is crazy so I would like to request that be corrected. Also, I was attempting to obtain an encryption key prior to realizing that my stuff was disabled entirely so when I was attempting to download the encryption key, it said I already had one. Well, not surprising I in fact do NOT have an encryption key and it won't download because my page didn't meet the criteria or whatever the case may be. SO, I didn't see what the supposed encryption key was. So, that's the meat and potatoes, I need this resolved ASAP. Thank you.

    Page URL:
    https://form.jotform.us/monbellbooking/BookWithMonBell

  • Profile Image
    JotForm Support

    Answered by jonathan on April 02, 2017 at 05:26 PM

    I was not able to fully understand what exactly the issue was. Please reiterate your question and provide clearer details.

    I did checked your form URL https://form.jotform.us/monbellbooking/BookWithMonBell and I can see it working just fine as of this checking.

     

    Let us know if issue persist.