What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The paypal BUY NOW button on this form was working now it is not. What's the problem?

    Asked by MSOC_Director on April 02, 2017 at 07:29 PM

    FORM:  https://www.jotform.com/build/61194001829149

    This form stopped working as soon as I published it.  Prior to that, everything looked great and was working when testing via the preview option.

     

     

    Page URL:
    https://www.jotform.com/build/61194001829149

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 02, 2017 at 09:10 PM

    I cloned your form (https://www.jotform.com/61194001829149) and test the form on my end. I was able to be redirected to the PayPal Checkout page when I submit the form (clicked the BUY NOW button).

    Can you please provide us more details of what is not working on your publish form? Is the form embedded on a website?

    If it is working on a Preview mode but not working when it is published, please try clearing your form's cache and browser's cache.

    Hope this helps.
    Regards.